Magento Pay as you go support packages

magento-pay-as-you-go-support

We offer Magento support packages on a Pay as you Go basis. This can be used by customers who are looking for solving some minor problems on a Magento website or looking for support for our extensions. Our in-house team consists of highly skilled developers, project managers and designers who ensure the highest quality of work.

There are not long term commitments. This is an on demand service you can benefit from at a level that suits your needs.

Medium (6h)
250€
6 hours
  • Intercastilla extensions support
  • Support via e-mail, Skype or phone
  • Dedicated help and advice
  • Basic configuration issues
  • Minor frontend developments and bug fixes
  • Magento Speed Optimization
  • Magento upgrades
  • Theme installations
  • Response within 3 hours *
Order
Basic (1h)
50€
1 hour
  • Intercastilla extensions support
  • Support via e-mail or Skype
  • Intercastilla extensions customization
  • Dedicated help and advice
  • Minor frontend developments and bug fixes
  • Response within 3 hours *
Order
Emergency
300€
1 hour
  • Response within 1 hour, only for critical situations
  • Prioritized support
  • Consulting and troubleshooting
  • Support via e-mail, Skype or phone
  • Dedicated help and advice
  • Backup recovery
  • Hacking attempts
Order

How does it work

There is no contract period. You will only be charged for the time you use, in 10 min increments. We keep your unused support hours up to 3 months. Initial contact support must be made by e-mail. Phone support is available on the Medium package.

Support when you need it

These support packages provide ad-hoc support only when you need it. Avoid long term commitments: you only pay for the time you use.
If you are looking for a monthly commitment, please contact us and we will be happy to discuss it with you.

Emergency support

Help when you need it most. Emergency support is only available for the worst case scenarios. Our team of experts will find a solution and help you to get you store back up and running in the quickest manner.

* Response to all requests within 3 hours (8:30am – 18pm CET. Monday to Friday).